Terms of service

Last updated: 28th December 2024

These Terms of Service ("Terms") apply to all users, visitors, and customers of The Department of Information ("we", "us", "our") who access our website located at thedepartmentofinformation.org or use any of our services, including purchasing tickets, merchandise, or other products ("Services").

By accessing or using our website or services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must immediately stop using our website and services.

 

We offer a variety of products and services, including but not limited to:

  • Event Tickets: Tickets for events that we host or sell.
  • Merchandise: Physical products such as apparel, accessories, and other items for sale on our website.
  • Digital Products/Content: Any digital media or content available for sale.

By placing an order through our website, you are making an offer to purchase a product or service. Your order is subject to our acceptance and availability of the product or service.

  • Payment: We accept payments via credit card, debit card, and other methods as specified on our website.
  • Pricing: All prices are listed in New Zealand Dollars (NZD) unless otherwise stated. Prices do not include taxes, shipping, or handling fees, which will be added at checkout.
  • Order Confirmation: After placing an order, you will receive an email confirmation detailing your purchase. This confirmation does not constitute an acceptance of your order.
  • Order Cancellation: We reserve the right to cancel or refuse any order at our sole discretion, including if there is an error in pricing, availability, or if we suspect fraud or other illegal activity.

Please refer to our Returns and Refunds Policy for information regarding the return and refund process for merchandise and event tickets. 

To make purchases or use certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.

All content, logos, trademarks, images, and other intellectual property on the website are owned by or licensed to The Department of Information. You agree not to use, copy, or distribute any of our intellectual property without our written consent.

For customers purchasing event tickets, please be aware of the following:

  • Ticket Validity: Event tickets are valid only for the event and date specified at the time of purchase. They are non-transferable unless otherwise stated.
  • Event Changes: If an event is rescheduled or cancelled, you will be notified and given the option to request a refund or attend the rescheduled event. Please refer to our Returns and Refunds Policy for details.
  • Ticket Resale: Unauthorized resale or transfer of event tickets is prohibited. We reserve the right to cancel tickets that are suspected to be sold in violation of this policy.

Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

We provide our services and products "as is" and do not offer any warranties or representations regarding their accuracy, quality, or reliability.

The Department of Information is not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services, including any errors in product descriptions, event cancellations, or technical issues.

We reserve the right to modify or update these Terms at any time. When we make changes, we will update the date at the top of this page.